Contact Us

Top questions asked by our customers

Why can’t I see more film time information?

  • Our website updates its Film Times every Tuesday afternoon so check back each Tuesday to book for the up-coming weekend and following week.

Can I Change or Cancel my booking?

  • Cineworld bookings are non-refundable. However, if you would like to amend your booking please contact us on 0871 200 2000*
    – Please ensure you have your booking reference or the credit card number you booked with available where possible.
    Unlimited customers please call our Unlimited Card Helpline on 0330 333 4444 to make any changes to your booking.

I’ve Lost something at the Cinema

  • We’ll do our very best to reunite you with it. Please use the handy Connect with Cineworld form below. Select Lost Property from the How can we help you? menu and make sure you choose the cinema in question from the Your local Cineworld menu.

My Unlimited Card won’t allow me to make a booking?

  • Please call the dedicated Unlimited Card Helpline on 0330 333 4444 who will happily check your account.

I received an error whilst trying to make my booking?

  • We’re sorry to hear this, if you have used a Credit or Debit card to make your booking, please call our Movieline advisors on 0871 200 2000* and have your payment card to hand. Say the word 'Operator' to be transferred to one of our advisors.
  • Unlimited customers – if you have used your Unlimited Card to make your booking, please contact the dedicated Unlimited helpline on 0330 333 4444.

*10 pence per minute from a BT landline, mobile and other providers may vary

Other questions

If you would like to contact Cineworld regarding a question you have with your visit or booking to Cineworld please use the form below or phone using the relevant phone number. You will also find the answers to many of your questions under our FAQ section.

Cineworld contact numbers

Cineworld Information &
Phone Booking Line

0871 200 2000

(10 pence per minute from a BT landline,
mobile and other providers may vary)

For film information and advance bookings
Monday - Sunday 24 hours

General information
Monday - Sunday 10:00 - 22:00

Cineworld Customer Services

0333 003 3444

Monday - Sunday 10:00 - 22:00

Unlimited Card Helpline

0330 333 4444

Monday - Sunday 10:00 - 22:00

Connect with Cineworld

Cineworld offices

Cineworld Cinemas Head Office

Power Road Studios
Power Road
London W4 5PY
United Kingdom

Cineworld Cinemas Ltd

Registered in England and Wales (Reg. No. 01915767)

Registered Office: Power Road Studios, 114 Power Road, Chiswick, London W4 5PY